Legal

Terms of Service

Last updated: 2026-04-12. See also our Privacy Policy.

1. Agreement to these Terms

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and services offered by the operator of DrawGen under the DrawGen brand (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

2. Eligibility

You must be able to form a legally binding contract in your jurisdiction. If you are under the age of majority, you may not use the Services unless a parent or guardian agrees on your behalf. The Services are not intended for children under 13.

3. Changes

We may modify the Services or these Terms at any time. We will post updated Terms and update the “Last updated” date. If a change is material, we will provide additional notice where appropriate (for example email or in-product notice). Continued use after the effective date constitutes acceptance of the revised Terms, except where prohibited by law.

4. The Services

DrawGen provides tools to create and manage tennis draws, scheduling, exports, and related workflows. Certain features (including live player portals, communications, and in-app AI on organizer surfaces) may be offered on a subscription tier labeled “Pro” or similar. Feature availability is described on our Pricing page and may change with reasonable notice.

We may offer preview, beta, or experimental features. Those features are provided “as is,” may be withdrawn, and may not comply with our usual availability or support commitments.

5. Accounts and security

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account. Notify us promptly at support@drawgen.app if you suspect unauthorized access.

6. Subscriptions, trials, and billing

6.1 Fees

Paid plans, if offered in your environment, are billed through our payment processor (currently Stripe). Fees are stated at checkout or on the Pricing page unless otherwise agreed in writing.

6.2 Renewals and taxes

Subscriptions renew according to the terms presented at purchase until canceled. Taxes may apply based on your location.

6.3 Cancellation

You may cancel through the billing or account tools we provide (for example a customer billing portal) when available. Cancellation stops future charges subject to the processor’s timing; past fees are generally non-refundable except as required by law or as explicitly stated at purchase.

6.4 Payment failures

If a payment fails, we may suspend or downgrade access to paid features until payment succeeds.

7. Acceptable use

You agree not to:

• Violate law, third-party rights, or applicable tennis governing-body rules you are obligated to follow;
• Upload malware, probe or scan systems without authorization, or interfere with the Services;
• Attempt to reverse engineer the Services except where applicable law permits;
• Use the Services to send spam, deceptive messages, or harass others;
• Circumvent access controls, entitlements, or usage limits;
• Scrape or bulk-collect data from the Services without our written consent; or
• Use AI outputs as a substitute for professional advice where human review is required.

We may investigate and suspend or terminate accounts that violate these rules.

8. User content and license

You retain rights to content you submit (“User Content”). You grant us a worldwide, non-exclusive license to host, reproduce, process, display, and distribute User Content solely to provide, improve, secure, and promote the Services, including publishing content you explicitly make available through portal or sharing features.

You represent that you have all rights necessary to submit User Content and that it does not violate law or third-party rights. Organizers are responsible for notices and consents for participant data they collect.

9. AI features

Where AI features are available, they generate suggestions based on your inputs and context. Outputs may be inaccurate or incomplete. You are responsible for verifying results before relying on them for competition administration, safety, or compliance. We do not warrant that AI outputs will meet your requirements.

10. Third-party services

The Services integrate with third parties (for example authentication, payments, email, hosting, and AI). Your use of those services may be subject to their terms. We are not responsible for third-party services outside our reasonable control.

11. Intellectual property

We and our licensors own the Services, including software, branding, and documentation, except for your User Content. These Terms do not grant you ownership of our intellectual property.

12. Confidentiality

If we provide non-public information about the Services under a separate agreement, you must protect it. Absent such an agreement, you must not disclose our non-public technical or business information you obtain through unauthorized means.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), IF NO FEES APPLIED.

Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the maximum permitted by law.

15. Indemnity

You will defend, indemnify, and hold harmless the operator of DrawGen and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your User Content, your use of the Services in violation of these Terms, or your violation of law or third-party rights.

16. Termination

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, if we must comply with law, or if we discontinue the Services. Upon termination, your right to use the Services ceases. Sections intended to survive (including intellectual property, disclaimers, limitation of liability, indemnity, and governing law) will survive.

17. Export and sanctions

You may not use the Services if you are prohibited from receiving U.S.-origin products or services, or if you are on a government denied-party list. You represent that you are not located in a country subject to comprehensive sanctions or using the Services on behalf of such a person.

18. Governing law and disputes

These Terms are governed by the laws of the United States (federal) and the State of Delaware, without regard to conflict-of-law principles, except that consumer protection rules in your country of residence may apply where mandatory law requires.

Most concerns can be resolved informally—contact support@drawgen.app. If informal resolution fails, exclusive jurisdiction and venue for disputes will be the state and federal courts located in Wilmington, Delaware, USA, unless applicable law requires otherwise—subject to your non-waivable rights as a consumer.

Note: Venue and forum clauses should be confirmed with counsel, especially if your primary operations or users are concentrated outside the United States.

19. General

• Entire agreement: these Terms and policies referenced herein are the entire agreement regarding the Services.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger or sale.
• No waiver: failure to enforce a provision is not a waiver.
• Severability: if a provision is invalid, the remainder remains in effect.
• Contact: support@drawgen.app, or Contact. Website: drawgen.app.