Legal

Terms of Service

Last updated: 2026-05-06 See also our Privacy Policy and Refund and Cancellation Policy.

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of the websites, applications, and services offered by the operator of DrawGen under the DrawGenbrand (collectively, the "Services"). By accessing or using the Services, creating an account, starting a trial, or purchasing a paid plan, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

These Terms include and incorporate any plan terms shown at checkout, our Privacy Policy, and our Refund and Cancellation Policy. If you do not agree, do not use the Services.

2. Eligibility

You must be able to form a legally binding contract in your jurisdiction. If you are under the age of majority, you may not use the Services unless a parent or guardian agrees on your behalf. The Services are not intended for children under 13.

3. Changes

We may modify the Services or these Terms at any time. We will post updated Terms and update the "Last updated" date. If a change is material, we will provide additional notice where appropriate, such as email or in-product notice. Continued use after the effective date constitutes acceptance of the revised Terms, except where prohibited by law.

4. The Services

DrawGenprovides tools to create and manage tennis draws, scheduling, exports, and related workflows. Certain features, including live player portals, communications, analytics, and in-app AI on organizer surfaces, may be offered on a subscription tier labeled "Pro" or similar. Feature availability is described on our Pricing page and may change with reasonable notice.

We may offer preview, beta, or experimental features. Those features are provided "as is," may be withdrawn, and may not comply with our usual availability or support commitments.

5. Accounts and security

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account, including purchases, plan changes, published tournament information, and communications sent from your workspace. Notify us promptly at support@drawgen.app if you suspect unauthorized access.

6. Subscriptions, trials, renewals, and billing

6.1 Fees and payment authorization

Paid plans, if offered in your environment, are billed through our payment processor, currently Stripe. Fees, billing intervals, trial terms, taxes, and renewal details are stated at checkout, on the Pricing page, in the billing portal, or in a written order accepted by us. By submitting payment information, you authorize us and our processor to charge the payment method on file for subscriptions, renewals, taxes, upgrades, and other charges you authorize.

6.2 Free trials

If a free trial is offered, it applies only under the conditions shown at checkout or in the plan description. Unless checkout states otherwise, the trial converts to a paid subscription automatically at the end of the trial period. You must cancel before the trial ends if you do not want to be charged. A trial is generally limited to one use per organizer account and does not reset when you switch plans.

6.3 Automatic renewal

Subscriptions renew automatically according to the plan terms presented at purchase until canceled. You are responsible for monitoring your subscription, payment method, invoices, trial end date, renewal date, and account email. If you forget to cancel before a trial converts or before a renewal date, the resulting charge is your responsibility and is not refundable solely because you forgot, did not use the Services, no longer needed the Services, or changed your mind after renewal.

6.4 Cancellation

You may cancel through the billing or account tools we provide, such as the Stripe Customer Portal, when available. Cancellation stops future renewal charges after the current paid period, subject to normal processor timing. Cancellation does not automatically refund fees already charged, and access to paid features may continue until the end of the paid period unless checkout, the billing portal, or applicable law says otherwise.

6.5 Refunds and credits

Fees are generally non-refundable except where required by law or where we expressly agree in writing. This includes renewal charges, partial months, unused time, inactive accounts, event cancellations, accidental purchases, failure to cancel, and plan changes made after a charge has processed. More detail appears in our Refund and Cancellation Policy.

6.6 Taxes, price changes, and plan changes

Taxes may apply based on your location and may be calculated by our payment processor. We may change prices, plan names, plan packaging, or included features with notice where required. Upgrades, downgrades, and proration are handled according to the billing flow or written order presented at the time of change.

6.7 Payment failures and disputes

If a payment fails, we may retry the charge, suspend access, downgrade access, or terminate paid features until payment succeeds. If you dispute a valid charge through a bank or card issuer, we may suspend access while the dispute is investigated and may provide account, checkout, invoice, cancellation, and usage records to the processor or bank.

7. Acceptable use

You agree not to:

• Violate law, third-party rights, or applicable tennis governing-body rules you are obligated to follow;
• Upload malware, probe or scan systems without authorization, or interfere with the Services;
• Attempt to reverse engineer the Services except where applicable law permits;
• Use the Services to send spam, deceptive messages, or harass others;
• Circumvent access controls, entitlements, or usage limits;
• Scrape or bulk-collect data from the Services without our written consent;
• Use AI outputs as a substitute for professional advice where human review is required; or
• Use the Services for wagering, unlawful event operations, or unsafe tournament administration.

We may investigate and suspend or terminate accounts that violate these rules.

8. User content and license

You retain rights to content you submit ("User Content"). You grant us a worldwide, non-exclusive license to host, reproduce, process, display, and distribute User Content solely to provide, improve, secure, and promote the Services, including publishing content you explicitly make available through portal or sharing features.

You represent that you have all rights necessary to submit User Content and that it does not violate law or third-party rights. Organizers are responsible for notices and consents for participant data they collect, including names, emails, schedules, results, rankings, and player-facing notifications.

9. Tournament administration and player communications

Organizers are responsible for how they run events, select participants, seed draws, schedule courts, publish results, and communicate with players. DrawGen can help organize information, but it does not replace tournament officials, governing-body rules, safeguarding obligations, venue requirements, or human judgment.

If you use invite, notification, portal, or public profile features, you are responsible for ensuring that the recipients, content, and timing of those communications are lawful and appropriate, and that you have permission to publish or send the relevant player and event information.

10. AI features

Where AI features are available, they generate suggestions based on your inputs and context. Outputs may be inaccurate, incomplete, or unsuitable for a particular event. You are responsible for verifying results before relying on them for competition administration, safety, player communications, eligibility, scheduling, or compliance. We do not warrant that AI outputs will meet your requirements.

11. Third-party services

The Services integrate with third parties, for example authentication, payments, email, hosting, analytics, and AI. Your use of those services may be subject to their terms. We are not responsible for third-party services outside our reasonable control.

12. Intellectual property

We and our licensors own the Services, including software, branding, templates, and documentation, except for your User Content. These Terms do not grant you ownership of our intellectual property.

13. Confidentiality

If we provide non-public information about the Services under a separate agreement, you must protect it. Absent such an agreement, you must not disclose our non-public technical or business information you obtain through unauthorized means.

14. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT DRAW, SCHEDULE, EXPORT, PORTAL, NOTIFICATION, ANALYTICS, OR AI RESULTS WILL BE ACCURATE OR SUITABLE FOR YOUR EVENT.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), IF NO FEES APPLIED.

Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the maximum permitted by law.

16. Indemnity

You will defend, indemnify, and hold harmless the operator of DrawGenand its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your User Content, your event administration, your use of the Services in violation of these Terms, your billing or payment disputes for valid charges, or your violation of law or third-party rights.

17. Termination

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, if we must comply with law, if payment is overdue, or if we discontinue the Services. Upon termination, your right to use the Services ceases. Sections intended to survive, including intellectual property, billing obligations, disclaimers, limitation of liability, indemnity, and governing law, will survive.

18. Export and sanctions

You may not use the Services if you are prohibited from receiving U.S.-origin products or services, or if you are on a government denied-party list. You represent that you are not located in a country subject to comprehensive sanctions or using the Services on behalf of such a person.

19. Governing law and disputes

These Terms are governed by the laws of the United States (federal) and the State of Delaware, without regard to conflict-of-law principles, except that consumer protection rules in your country of residence may apply where mandatory law requires.

Most concerns can be resolved informally. Contact support@drawgen.app. If informal resolution fails, exclusive jurisdiction and venue for disputes will be the state and federal courts located in Wilmington, Delaware, USA, unless applicable law requires otherwise, subject to your non-waivable rights as a consumer.

Note: Venue and forum clauses should be confirmed with counsel, especially if your primary operations or users are concentrated outside the United States.

20. Mandatory rights

Nothing in these Terms limits rights that cannot legally be limited, including non-waivable consumer protection, data protection, refund, cancellation, or chargeback rights in your jurisdiction. Where mandatory law conflicts with these Terms, that law controls only to the extent of the conflict.

21. General

• Entire agreement: these Terms and policies referenced herein are the entire agreement regarding the Services.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger or sale.
• No waiver: failure to enforce a provision is not a waiver.
• Severability: if a provision is invalid, the remainder remains in effect.
• Contact: support@drawgen.app, or Contact. Website: drawgen.app.