Support
Help Center
Getting started with DrawGen
What DrawGen is, who it is for, recommended first workflow, and how to get to a clean printout without rework.
Accounts, roles, and sign-in
How organizer and player experiences differ, how sessions work, and where to manage profile, security, and billing.
Knockout, round-robin, qualifying, and consolation
How each format behaves in DrawGen, when to combine them, and how to keep main and side brackets from diverging.
Scheduling studio and Cortex
How to turn a correct bracket into a realistic court plan, link related draws, and read Cortex before you commit to print.
Dashboard, tournaments, and saved draws
How to organize seasons of events, rename sanely, and resume work without losing your place in the builder.
Exports and printing
How to get print-ready outputs, what to verify before you hand pages to volunteers, and how browsers affect PDF and image exports.
Player portal and sharing (Pro)
How publishing works, what players see, how QR and links spread, and how to think about privacy before you go live.
Plans, trials, and billing
How Basic and Pro differ in practice, how Stripe fits in, and what to expect when managing a subscription in DrawGen.
In-app AI assistant (Pro)
Where AI shows up, how to prompt effectively, why verification still matters, and how data flows to model providers.
Invites, email, and notifications (Pro)
How invites move through email, what players experience in the portal, and how to debug delivery without spamming your field.